How much are my shipping costs and how long do I have to wait for my delivery?
Within Germany The shipping costs for standard shipping within Germany for goods worth less than 100 euros are a flat rate of 7.50 euros for shipping as an insured package. For goods valued at 100 euros or more, Kite District will cover the shipping costs. You will usually receive your order 2-4 working days after receipt of payment.
Belgium, Denmark, France, Italy, Netherlands and Poland To the countries Belgium, Denmark, France, Italy, Netherlands and Poland If the value of the goods is less than 150 euros, we charge a flat rate of 12.50 euros for shipping as an insured package. For goods valued at 150 euros or more, we will cover the shipping costs. You will usually receive your order 2-8 working days after receipt of payment.
Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Norway, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom In the countries mentioned above, we charge a flat rate of 15 euros for shipping as an insured package for goods worth less than 200 euros. For goods valued at 200 euros or more, we will cover the shipping costs.
As a rule, you can expect us to ship your goods immediately after receipt of payment. How long it takes for your payment to reach us depends on the payment method you choose, the period ranges from immediately (credit card via PayPal) to 4 working days (bank transfer from a bank that is not part of the Sparkasse Association and is not located in Düsseldorf).
Has my order been received in the KBC shop?
As soon as your order has been received in the KBC shop, you will receive an email from us confirming receipt of the order and, for security reasons, listing all the details again, such as the items ordered, shipping and billing address, etc. When you receive the order confirmation, you can be sure that your order has been received and will be processed by us immediately.
How can I view my order status?
You will be informed by email about the status of your order. These are the emails you receive from us by default:
Order confirmation stating the ordered goods and the desired shipping and billing address
Shipping confirmation with tracking number
You don't have a customer account or anything similar that you can view in the KBC shop.
How can I pay?
You currently have the following payment options: PayPal, credit card or advance payment by bank transfer. A delivery on account is not possible.
Can I also pay by invoice?
Payment by invoice in the KBC shop is not possible.
I have ordered and now I would like to change something. How does it work?
A purchase contract is concluded when we have sent you your order confirmation. Your order number will also be mentioned in this email. Simply inform us in writing (by email, fax or letter) that you would like to cancel your order. The easiest way to do this is to reply to the shipping confirmation email.
You can only cancel your order as a whole, you cannot cancel or change parts or individual items.
So after you have completely canceled your order, you simply order again and simply change what you want.
How does the tracking number work?
Our shipping partner UPS offers you the opportunity to use a tracking number to track where your package with your goods is currently located and when you can expect delivery. You will receive the tracking number for your order and the link by email as soon as we have shipped your package.
Sometimes it takes half a day to a whole day for our shipping partner to register your package in their system - so you shouldn't be too impatient and click on the link immediately after receiving the shipping confirmation. But it should work the next day.
How can I take advantage of the free instruction when purchasing a kite?
If you buy a kite in the KBC shop, you will receive a voucher with your kite that you can redeem in any of our clubs. To do this, you simply call your preferred KBC center so that you can book an appointment. Take your voucher with you to the club on the agreed date, where you will receive your one-hour product training from a trained kite instructor.