Has my order arrived at the KBC shop?
As soon as your order has arrived in the KBC shop, you will receive an e-mail from us confirming receipt of the order and listing all the details, such as items ordered, shipping and billing addresses, etc., to be on the safe side. When you receive the order confirmation, you can be sure that your order has been received and will be processed by us immediately.
How can I see my order status?
You will be informed by us via e-mail about the status of your order. These are the emails you will receive from us by default:
- Order confirmation stating the ordered goods and the desired shipping and billing address
- Shipping confirmation with tracking number
You don't have a customer account or anything similar in the KBC shop that you can see.
What are my shipping costs and how long do I have to wait for my delivery?
The shipping costs for standard shipping within Germany with a goods value of less than 50 euros are a flat rate of 5 euros for shipping as an insured GLS package. Kite District will cover the shipping costs for goods with a value of EUR 50 or more.
In other EU countries, we charge a flat rate of EUR 8 (Switzerland: EUR 10) for shipping as an insured GLS package for goods with a value of less than EUR 100. If the value of the goods is more than 100 euros, we will cover the shipping costs.
As a rule, you can expect that we will send your goods immediately after receipt of the money. So you will usually receive it two working days after the money has been received. How long it takes your payment to us depends on the chosen payment method, the period ranges from immediately (credit card via paypal) to 4 working days (bank transfer from a bank that does not belong to the Sparkassenverband and is not located in Düsseldorf).
How can I pay?
At the moment you have the following payment options: PayPal, credit card or prepayment by bank transfer. A delivery on account is not possible.
Can I also pay by invoice?
Payment by invoice in the KBC shop is not possible.
I have ordered and now I want to change something. How does it work?
A sales contract is concluded when we have sent you your order confirmation. Your order number will also be included in this email. Simply let us know in writing (by e-mail, fax or letter) that you wish to cancel your order. The easiest way to do this is to reply to the shipping confirmation email.
You can only cancel your order as a whole and completely, you cannot cancel or change parts or individual items.
So after you have completely canceled your order, you simply order again and simply change what you want.
How does the tracking number work?
You will receive the tracking number for your order from us by email as soon as we have shipped your package.
Sometimes it takes half a day to a whole day for our shipping partner to book your package into their system - so don't be too impatient and click on the link as soon as you receive the shipping confirmation. But it should work the next day.
How can I take advantage of the free instruction when buying a kite?
If you buy a kite in the KBC shop, you will receive a voucher with your kite, which you can redeem in any of our clubs. To do this, you register by telephone with your preferred kiteboarding club
so that you can get an appointment reservation. Take your voucher with you to the club on the agreed date, where you will receive your one-hour product training course from a trained kite instructor.
How can I contact you?
You can find ways to contact us here